Service Level Options

Service Level Options

To access this section please go to your Online Wills Settings, then click 'View/Maintain Service Profile'.

This section will allow you select what Service option you want to offer your clients:

  1. Premier - Wills created under this service are generated automaically by the system. You will not check these Wills. Once your client has made payment their Will Pack will be immediately available for download.
  2. Superior - You will need to check Wills created under this service. Once you have marked the Will as completed the system will automatically notify your client that their Will is availabe for download.
  3. Superor Plus - You will need to check Wills created under this service and then print, bind and post the Will Pack to your client.



You can select any combination of the services to work together for your clients. Use the checkbox to the right of the table to enable the service. If you are adding pricing, please make sure you have completed the payment setup. Please also note that prices are inclusive of VAT.

You can also include an option for Mirror Will pricing, which will allow the client to create a Mirror Will for their spouse at a seperate cost.



Once you are have completed all the information above, please click the 'Next' button at the bottom of the screen.

If you have not filled in all the required information, you will recieve a popup letting you know how many sections have been missed. The Tab on the left will also be highlighted with an asterix (*). These sections will need to be filled in to complete the process.







    • Related Articles

    • Outline of the Task View Menu

      The Task View table The Task View table assists you with an 'at a glance' overview of the Wills that have been submitted to your service. Task - The task you can progress to eg. Dispatch Report Due - The status of the task, if the task is a Superior ...
    • Accessing your Online Wills Service Settings

      To access your Online Wills Service Settings, first make sure you have an active subscription, the correct permissions and log into the Dashboard. You will see your products on the second half of the screen, please select Online Wills Service from ...
    • Client Communications

      To access this section please go to your Online Wills Settings, then click 'View/Maintain Service Profile'. This section will allow you customise Email and Letter options, Custom questions and Terms and Conditions. Address Start Point - This will ...
    • Look and Feel

      To access this section please go to your Online Wills Settings, then click 'View/Maintain Service Profile'. This section will allow you customise the following options: Font Name - We recommend you use Arial to cover all browsers Button Background ...
    • Payments Setup

      To access this section please go to your Online Wills Settings, then click 'View/Maintain Service Profile'. This section will allow you to setup payments for your service. If you wish to charge for your service, then you can add a Stripe account ...